Warehouse Management model to reduce return rate applying Lean Manufacturing Techniques and Multicriteria ABC in a SMEs in the textile sector

Roncal-Coronel M.; Tarazona-Ballon F.; Quiroz-Flores J.C. · ACM International Conference Proceeding Series (2023) · DOI: 10.1145/3587889.3587913

Resumen

The textile industry represents 6.4% of the G.D.P., which has a high demand for orders with fast and correct deliveries. Nevertheless, there is a rate of returns that has been increasing in the last few years due to the high number of orders received. For this reason, the article is based on a case study of a SME.That sells children's clothing in Peru. A model was developed using 5s methodology, ABC Multicriteria, Jidoka, and Standardized Work, seeking to improve the current 7.14% of returns. The proposed model was implemented with a pilot plan and simulated with Arena Software, proving that the combination of Lean methodologies can optimize the warehouse processes, reducing the rate of returns to 4%.

Instituciones: Universidad de Lima