Transformational Leadership and Service Quality in Community Service Organization, 2023

Paulo César C.-I. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2024) · DOI: 10.18687/laccei2024.1.1.400

Resumen

The general objective of this research was to determine the relationship between transformational leadership and service quality offered by a community service organization. Questionnaires were applied to 32 volunteers of this organization; it was found that there is a significant moderate and highly significant relationship between the variables; it was also determined that the level of perception of transformational leadership is considered as medium, while the quality of service offered is considered as good.

Instituciones: Universidad César Vallejo