The mediating role of satisfaction with university educational services in the formation of personal, professional, digital competences and social responsibility

Chicana-Huanca S.; Duche Pérez A.; Chicana-Huanca B.; Jesús Chanamé-Domínguez M.; Gutiérrez Aguilar O. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2025) · DOI: 10.18687/laccei2025.1.1.1058

Resumen

This research explores the mediating role of satisfaction with university educational services in developing personal, professional, digital, and social responsibility competencies in Arequipa, Peru. A multivariate model with five latent variables was used using a quantitative approach with a non-experimental cross-sectional design. Statistical processing and analysis were performed using covariance-based Structural Equation Modeling with 283 male and female students from a private university. The study results indicate that satisfaction with university educational services significantly mediates between the quality of these services and the development of personal and professional competencies, digital competencies, and social responsibility in students. The most important conclusion is that improving the quality of educational services can increase student satisfaction.

Instituciones: Universidad Católica de Santa María; Universidad Católica San Pablo