The Effect of Shop Design, Digital Signage and Digital Spirit on the Online Shopping Experience of Retail Businesses

Herrera-Collins M.; Ramirez-Asis H.; Guerra-Muñoz M.; Penadillo-Lirio R.; Villanueva-Calderón J. · Lecture Notes in Networks and Systems (2024) · DOI: 10.1007/978-3-031-55911-2_14

Resumen

Human-computer interface and device architecture are increasingly important in today’s fast-paced retail sector. The infrastructure of a virtual world is put in place to provide an engaging environment that encourages customers to spend more time browsing and shopping. A shop’s success depends on how quickly it can adapt and implement new technologies that enhance the customer shopping experience. Online shops are crucial to the success of any retail sector. The use of digital signage to advertise shop products is widespread. The selection of a digital signage design is the focus of this study. Digital signage can be used in public spaces such as airports, train stations and shopping centers to improve the efficiency of customer service operations. Once the product’s short response code was successfully verified, the system directed the delivery of the item to the end customer. Digital signage can also refer to a flower arrangement, a pipe or a guide arrangement. Statistical data suggests that shop design, digital signage, and digital spirit significantly influence the online shopping experience. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Instituciones: Universidad Nacional Mayor de San Marcos; Universidad César Vallejo; Universidad Nacional Santiago Antúnez de Mayolo