TELEODONTOLOGY IN THE CENTRAL PERUVIAN JUNGLE: QUALITY AND SERVICE SATISFACTION

Ríos-Caro T.E.; Rodríguez J.A.L.; Coronel-Zubiate F.T.; Ríos-Angulo C.M.; Ríos-Caro M.C. · Human Review. International Humanities Review / Revista Internacional de Humanidades (2023) · DOI: 10.37467/revhuman.v21.5049

Resumen

The research analyzes the teledentistry service applied in health services during COVID-19, studying the quality of the teledentistry service and the level of satisfaction of patients treated with this care model. A sample of 341 patients was worked on, using the SERVQUAL model. The results showed a statistically significant relationship between quality of service in teledentistry and patient satisfaction (p<0.05), where 34.9% patients perceived low quality of service and dissatisfaction, while 33.7% were pleased with the care. We conclude that, given the dental health difficulties, the population of the Peruvian central jungle is dissatisfied with the teledentistry service. © GKA Ediciones, authors. All rights reserved.

Instituciones: Universidad Nacional de Trujillo; Universidad Nacional Toribio Rodríguez de Mendoza de Amazonas