Technology acceptance factors of e-commerce among young people: An integration of the technology acceptance model and theory of planned behavior

German Ruiz-Herrera L.; Valencia-Arias A.; Gallegos A.; Benjumea-Arias M.; Flores-Siapo E. · Heliyon (2023) · DOI: 10.1016/j.heliyon.2023.e16418

Resumen

This study aims to examine the factors involved in the technological acceptance of e-commerce among young university students. The research is focused on the articulation between the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB) by collecting secondary data and conducting a survey with 376 young university students, validated by using structural equations (SEM). The predominant factors and variables involved in the adoption of e-commerce by young university students in Medellín were identified. The results show that the attitude towards usage has a positive effect on usage intention because people consider a website to be useful and trust builds regarding usage intention, which will enable to make the transaction in an easier and safer way. In conclusion, perceived usefulness comes before attitude towards usage, and thus the main direct antecedent of the intention to use e-commerce is established.

Instituciones: Universidad Ricardo Palma; Universidad Señor de Sipán