Technological Innovation in Accountability: Public Management in Peru

Buendia Giribaldi A.R.; Chilet Cama S.E. · Revista Venezolana de Gerencia (2026) · DOI: 10.52080/rvgluz.31.e15.49

Resumen

Technological implementation in the public sector does not, in itself, guarantee improvements in public management; its success depends critically on adoption by public servants. This study aims to evaluate, from the perspective of public officials, the perceived impact of the degree of implementation of digital government technologies on accountability, transparency, and efficiency within the Peruvian government. The research adopts a non-experimental, cross-sectional, quantitative approach. A structured questionnaire with Likert scales was designed and administered to a sample of 350 managerial and operational-level public officials from 25 entities of the Peruvian national government. The instrument measured three dimensions: 1) Degree of technological implementation, 2) Perception of improvement in accountability and transparency, and 3) Perception of efficiency gains. The data were analyzed using descriptive statistics and a linear regression model to determine the influence of the independent variable (technological implementation) on the dependent variable (perceived impact). The results indicate a predominantly positive perception of the impact of digital technologies. A significant correlation (p < 0.01) suggests that greater technological implementation leads to greater perceived improvements in transparency (access to information) and process efficiency among public officials. However, the perceived impact on proactive accountability (mechanisms for citizen participation and response) is moderate, with resistance to change and a lack of training identified as key barriers. It is concluded that public officials perceive technology as a driver of modernization with a direct impact on operational efficiency and transparency. Nevertheless, to realize its potential for robust accountability, attitudinal and capacity-based barriers must be overcome. Modernization policies must inextricably incorporate components of change management and digital skills development.

Instituciones: Universidad Nacional de Ingeniería