Sustainable supply chain practices and customer satisfaction: a systematic review

Flores J.; Quispe S.; Tejada R.; Andrés Gutiérrez G. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2025) · DOI: 10.18687/laccei2025.1.1.441

Resumen

Changes in the supply chain towards sustainability are gaining relevance due to climate change and the growing interest in environmental preservation. This review aims to identify sustainable supply chain practices in industrial plants and analyze their impact on customer satisfaction. Method: Initially, 483 articles were obtained from the Scopus database, of which 35 met the inclusion and exclusion criteria. Results: Sustainable supplier selection, the use of technology, and supply chain network design were the most implemented practices in the selected articles.

Instituciones: Universidad Tecnológica del Perú