Supplier relationship management process assessment in food supply chains: an empirical study in coffee supply chains from Peru

Sanchez R.; Reyes B.; Ramos E.; Coles P.S. · International Journal of Process Management and Benchmarking (2023) · DOI: 10.1504/ijpmb.2023.130924

Resumen

Supplier relationship management (SRM) best practices can improve supply chain performance and create competitive advantages by increasing customer value. The SRM process in food supply chains (FSC) enable closer customer relationships, promote trust and avoid potential problems, and enhance cooperation and problem solving, but SRM process studies in FSCs have been limited. The purpose of this paper is to measure and evaluate the SRM process in FSCs. Through a literature review and inputs from practitioners, the SRM process at three Peruvian coffee centres were evaluated. The results show that in order to successfully improve the SRM processes changes must be implemented. This paper contributes to better understanding of the SRM process within the Peruvian coffee supply chain. Copyright

Instituciones: Universidad Peruana de Ciencias Aplicadas