Stress at Work and the Ability of Older Employees to Continue Working in the Service Sector

Ramirez-Asis H.; Clemente-Almendros J.; Rocca-Espinoza E.; Velarde-Molina J.; Acosta-Ponce W. · Lecture Notes in Networks and Systems (2024) · DOI: 10.1007/978-3-031-53998-5_11

Resumen

Businesses drive economic growth and offer excellent employment opportunities, but Peruvian legislation sets retirement at 70 for men and 65 for women. Because of the greater mental and physical effort required to master new technologies, productivity declines accordingly. However, little academic work has addressed this issue. The study involved 218 workers over 50 years of age who completed the Occupational Stress Questionnaire (OSQ) and the Perceived Work Capability Questionnaire (WTQ), both previously validated for content validity by a panel of six experts, with trust measured using Cronbach's alpha. Spearman's Rho = -0.763 and a P-value of 0.00** indicate that the no normal distribution can be assumed for two variables, as determined by a Kolmogorov-Smirnov normality test. Older workers in the service sector show a moderately unfavorable correlation between job stress and performance. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.

Instituciones: Pontificia Universidad Católica del Perú; Universidad César Vallejo; Universidad Nacional Santiago Antúnez de Mayolo; Escuela de Posgrado Newman