Stress and job performance: analysis from the point of view of employees in managerial positions

Flores Salazar P.N.; Hancco Monrroy D.E.; Quispe-Zapana V.A.; Yana-Salluca M. · Revista Venezolana de Gerencia (2024) · DOI: 10.52080/rvgluz.29.e11.37

Resumen

Occupational stress (EL) is a frequent phenomenon in today’s society that affects the physical and mental health of employees, as well as the organizational climate, of which it must be part of the public health agenda. The objective of the study: to identify the relationship between stress and work performance (WP) of administrative collaborators (CA) in Puno, Peru. A prospective, observational, descriptive and analytical quantitative paradigm was used, where a validated survey was applied to a representative sample of administrative collaborators. The results show that EL is an important problem for those who work as CA, since all the respondents experienced stress at work; likewise, 83% reported feeling emotionally exhausted and fatigued at the end of the working day; another 65% of workers acquired physical illnesses such as gastritis, headaches, migraines or back pain; in addition, 66% experienced anxiety, agony or anger. In conclusion, it should be pointed out that work performance is affected as stress levels increase, since this suggests that stress has negative effects on the health of CA, either at work or in the effectiveness with which they perform their functions.

Instituciones: Universidad Nacional del Altiplano