Smart City Development Frameworks: A Systematic Literature Review of Publication Patterns, Technology Implementation, and Research Impact

Liendo M.; Rodriguez C. · Journal of Logistics, Informatics and Service Science (2025) · DOI: 10.33168/jliss.2025.0117

Resumen

Virtual reality (VR) and augmented reality (AR) technologies are increasingly important in tourism, offering immersive experiences that influence travel planning and decision-making. However, the effectiveness of VR/AR depends on users' perceptions of its quality. Satisfaction considering the mediating role of satisfaction, this study investigates the impact of VR/AR quality attributes (information, system, security, usefulness, ease of use) on travel intention. Drawing on the Information Systems Success (ISS), Technology Acceptance (TAM), and Stimulus-Organism-Response (SOR) models, we propose and test a conceptual model using survey data from 408 Vietnamese consumers. Structural equation modelling results show that VR/AR quality attributes significantly influence perceived VR/AR quality, which in turn predicts satisfaction and travel intention. Satisfaction partially mediates the effect of perceived VR/AR quality on travel intention. The study extends our understanding of VR/AR adoption in tourism, highlighting the importance of quality perceptions and user satisfaction. Implications for VR/AR design and tourism marketing are discussed, emphasizing the need to prioritize information quality, system performance, security assurance, usefulness, and ease of use to enhance travel intention. Limitations and future research directions are also noted.

Instituciones: Universidad Nacional Mayor de San Marcos; Universidad Nacional Federico Villarreal