SERVICE LEADERSHIP AND WORK PERFORMANCE: AN ANALYSIS FROM THE PERCEPTION OF PUBLIC SECTOR EMPLOYEES IN THE CONTEXT OF COVID-19

Sanchez K.P.S.; Regalado W.J.R.; Quispe S.M.T.; Quinteros-Zúñiga D.; Esteban R.C. · Revista de la Asociacion Espanola de Especialistas en Medicina del Trabajo (2023)

Resumen

Objective: This study sought to analyze whether service leadership predicts work performance on municipal employees in the province of San Martín – Peru, in the context of the COVID-19 pandemic. Material and Methods:The design is non-experimental, cross-sectional, and predictive. We analyzed data of 424 municipal employees from the districts: Morales, Tarapoto, and Banda Shilcayo, aged between 20 and 65 years, of both sexes. The instruments used were: Service Leadership Scale (ELSVA), created by Dennis,Winston, Page, and Wong (2003); and Individual Work Performance Scale, created by Koopmans et al., (2014), both scales validated by Gabini and Salessi (2016). Results and conclusion: The β coefficients indicate that leadership (predictor variable) significantly predicted work performance (β =,512, p < .01); it is inferred that service leadership qualities of employees predict the effectiveness of workers in their respective job positions.

Instituciones: Universidad San Ignacio de Loyola; Universidad Peruana Unión