Sentiment Analysis in the Measurement of Student Satisfaction: A Comparative Approach to Results

Ticse-Villanueva E.-J.; Medina-Chalco K.-Y.; Mamani-Machaca E.-S.; Barrientos-Quintanilla K.-P.; Chara-Barreda C.-L.; Valdivia-Llerena C.-A.-R. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2024) · DOI: 10.18687/laccei2024.1.1.895

Resumen

This research focuses on the measurement of student satisfaction in university higher education, using a comparative approach. In this sense, a survey is used that collects quantitative and qualitative data on student experiences and measures student satisfaction. In addition, a sentiment analysis is incorporated to explore subjective emotions and perceptions. The comparison between these two data sets seeks to provide a more complete understanding of student satisfaction. The objective is to contribute to the continuous improvement of the university environment, offering a comprehensive and accurate evaluation, which serves as a basis for decision-making and improvements in educational quality.

Instituciones: Universidad Católica de Santa María