Satisfaction with the CALMA Online Psychological First Aid Program in Peru

Pérez-Maraví K.; Osorio G.; Montes-Iturrizaga I. · Annual Review of CyberTherapy and Telemedicine (2024)

Resumen

During the COVID-19 pandemic, the Universidad Continental (Peru) initiated an online Psychological First Aid program (CALMA). This free and inclusive program was designed with the World Health Organization's Psychological First Aid Technical Guide (2012) in mind. This study offers a quantitative, observational (non-experimental) approach and, through the survey technique, to the knowledge of the satisfaction of 1078 beneficiaries (out of 10096) who received care between March 2020 and April 2024. Therefore, we found a response rate of 10.7% to this form (Google Forms) anonymous and provided under informed consent. The results indicate that 96.6% of the subjects considered that their reason for consultation was attended to. Regarding the level of satisfaction with the care provided, 81.6% thought they were delighted. The main advantages perceived by the participants concerning the service were free, immediate, online, inclusive, and respectful of human diversity 40.9%. The results also suggest differences in satisfaction and timing of care (pandemic, transition, and post-pandemic).

Instituciones: Universidad Continental