SATISFACTION OF USERS AND UNIVERSITY WELFARE SERVICES IN HIG¬HER EDUCATION IN LIMA

Justiniano L.M.S.; Espinoza S.L.T.; Maldonado G.V.H.; Cerón L.M.; Quispe G.V. · Universidad y Sociedad (2022)

Resumen

The satisfaction of users and university welfare services at the National University of Education in times of pandemic, 2021. It is a quantitative study, of basic type, it was worked with the non-experimental transversal correlational design, 366 university students participated, the sample was non-probabilistic. To measure the variables, the questionnaire was used according to the variables (user satisfaction and university welfare services). It was found that 51.9% of the respondents have a regular satisfaction as well as 41.5% of the respondents, evidenced that the university welfare service is regular. As a conclusion it was found that user satisfaction is significantly related to the efficiency of university welfare services at the National University of Education in times of pandemic - 2021. (p ˂ 0.05, Spearman’s Rho = 0.444, being moderate positive correlation).

Instituciones: Universidad Nacional Mayor de San Marcos; Universidad Nacional de Educación Enrique Guzmán y Valle