Satisfaction of University Students Despite Adverse Context

Llaque P.; Morais-Xavier R.; Lucich P.; Flores-Adrianzen R. · Proceedings of the 2024 IEEE 4th International Conference on Advanced Learning Technologies for Education and Research, ICALTER 2024 (2024) · DOI: 10.1109/icalter65499.2024.10819206

Resumen

This paper analyzes the satisfaction factors of students at a private university in metropolitan Lima during the COVID-19 pandemic. Despite the adverse context, these factors led students to recommend the service offered by the institution. Methodologically, the study presents a qualitative approach, applying documentary analysis and Grounded Theory strategies in data based on quantitative and qualitative information obtained by the institution in 2021. It is concluded that, despite the unprecedented context and especially contrary to the educational service, the university improves the historical score of student satisfaction due to effective academic practices that were only possible with the corresponding technology management.

Instituciones: Universidad Peruana de Ciencias Aplicadas; Universidad San Ignacio de Loyola