Quality of service in restaurants in Cañete-Peru

Larico Quispe B.N. · Revista Venezolana de Gerencia (2022) · DOI: 10.52080/rvgluz.27.7.37

Resumen

The objective of this article is to determine the level of quality of the services of the restaurant companies of Cañete. The methodology was of a quantitative approach and a non-experimental design of a descriptive nature, information was collected from the diners with an instrument called the Mexican Scale of Service Quality in Restaurants (Emcaser), where the factors evaluated were: insurance, environment, food, facilities and convenience. The results reveal a poor quality of service in the restaurants studied. It is concluded that the restaurants in Cañete show an important weakness which needs to be assumed by the owners in view of the challenges posed by the changing environment and the requirements of their clients, this improvement will lead to greater satisfaction of the same.

Instituciones: Universidad César Vallejo