Quality of Service and Satisfaction of University Students with Virtual Education in Times of Pandemic: A sociodemographic perspective

Huapaya G.; Sumire R.; Jarama R.; Sumire E. · Encuentros (Maracaibo) (2023) · DOI: 10.5281/zenodo.7527667

Resumen

The objective of this study was to determine the relationship of sociodemographic factors to the quality of the educational service and satisfaction of university students with virtual education in times of pandemic. Carried out under a descriptive, correlational, comparative, cross-sectional, non-experimental design in a sample of 492 students using the DIHEQS and SATSIB scales that measure the quality and satisfaction of the service in distance higher education in a multidimensional and unidimensional way. Confirmatory analysis of its validity for Peru was performed, obtaining a KMO for DIHEQS and Bartlett 0.975 and a Sig 0.000. and a Crombach Alpha Consistency analysis of 0.984. Also, for SATSIB KMO 0.950 and Sig. 0.000 and an Alpha of 0.960. The results show a direct, average (0.527) and significant (0.000) relationship, that is, in the present study the Quality of Service is implicating in the Satisfaction with Virtual Education in Times of Pandemic in Peru in the year 2021 in the form positive.

Instituciones: Universidad Peruana Unión