Quality in Use Evaluation Model Based on ISO/IEC 25022 for Human Talent Management Information Systems

Burgos Robles L.J.; Huanca Torres F.A. · Lecture Notes in Networks and Systems (2023) · DOI: 10.1007/978-3-031-35311-6_76

Resumen

Quality in use has become a point of interest in recent years for the software development industry. As a result, the need has arisen to verify that a software product reaches an acceptable level of quality. There are currently ISO standards related to software quality for the different stages of the life cycle. In order to evaluate the quality in use, ISO 25022 is used, in which the metrics to be applied are declared. This research work seeks, through a case study, to propose a quality assessment model in use based on ISO 25022 following the process of the engineering cycle. With the proposed model, a human talent management information system was evaluated, obtaining results of the characteristics in the range: Satisfactory (Effectiveness 88.75%), while the others are in the range of Fair (Efficiency 59.21% and Satisfaction 66.74%). These results allow us to identify the level of quality in use by characteristics and in general to help in the decision making of those responsible for software development. With this, it is concluded that it is possible to evaluate the quality in use of a Human Talent Management Information System using the model designed in this research.

Instituciones: Universidad Peruana Unión