Quality Assessment Model Based on ISO/IEC 25010 for E-Learning Platforms in the Cloud and Based on Laravel

Marroquin J.P.; Rodriguez C.R. · Proceedings - 2023 15th IEEE International Conference on Computational Intelligence and Communication Networks, CICN 2023 (2023) · DOI: 10.1109/cicn59264.2023.10402281

Resumen

Software development has become one of the most important industries in the world today, valued at $968.25 billion in the year 2021. However, as this industry grows, the risks of making mistakes that could lead to failure also increase. There are international standards that are dedicated to evaluating the quality of software, but they are difficult to apply, and most of the time, they are not consistent with their evaluation. This article aims to introduce a quality assessment model founded on ISO 25010, which facilitates the evaluation of the quality attributes inherent in an e-learning system deployed in a cloud environment and constructed utilizing the Laravel framework. After an in-depth analysis of 16 pertinent articles as the foundational background, we have advanced to present an evaluation model delineated into two distinct segments. The first segment entails a user-based evaluation of the platform, while the second segment is conducted by third-party software. Each of these segments includes predefined criteria and metrics for comprehensive assessment. Subsequently, this model underwent testing in a case study involving an e-learning platform, which achieved a quality index score of 88.5. This score was deemed satisfactory within the scale outlined in the model. In summary, it has been established that achieving objectivity in software quality assessment is feasible through the application of this model. Furthermore, this model has the potential for broader application in software domains across various industrial sectors.

Instituciones: Universidad Nacional Mayor de San Marcos