QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic

Benzaquen J.B.; Avolio B.E.; Weston J. · International Journal of Productivity and Quality Management (2025) · DOI: 10.1504/ijpqm.2025.144341

Resumen

This research presents the results of a comparative analysis related to the adoption of measures to prevent and control the spread of the COVID-19 pandemic between services companies with/without ISO 9001 quality management systems (QMSs). For this purpose, an empirical study was conducted with a sample of 648 Peruvian services companies. Data were collected using questionnaires based on four measures against COVID-19: preventive actions, protocols, biosecurity processes and risk management. Descriptive and inferential techniques were implemented to analyse the data. The study found that companies with ISO 9001 scored higher than non-certified companies in the implementation of the four analysed measures against COVID-19. However, these differences were not significant in the case of protocols and risk management. Overall, this study empirically assessed the importance of having a QMS to meet more quickly and effectively government requirements during contingencies such as a global health crisis. Copyright

Instituciones: Pontificia Universidad Católica del Perú