Proposal for the implementation of a TMS 4.0 (IoT), TPM and Standardized Work system to minimize the rejection rate during the distribution of frozen products of a 3PL logistics operator

Torres Alvarez L.; Yesmina Vera Ramos R.; Javier Burga Durango M. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2026) · DOI: 10.18687/laccei2026.1.1.828

Resumen

The frozen food logistics sector faces high rejection rates in 3PL operations due to low equipment availability, the absence of real-time temperature monitoring, and a lack of standardized operating practices. This study employs a quasi-experimental empirical methodology that integrates Total Productive Maintenance (TPM), IoT sensors for continuous temperature monitoring, and the development of standardized work procedures. The results show an annual reduction in rejected orders from 3,142 to 49, an increase in OTIF from 84% to 99.76%, an increase in MTBF to 952 h, and a decrease in MTTR to 0.92 h. The main contribution of the work lies in empirically demonstrating the technical and economic viability of an integrated improvement model for the cold chain in 3PL operators, supported by an NPV of S/169,868, an IRR of 36% and a B/C ratio of 7.58.

Instituciones: Universidad Peruana de Ciencias Aplicadas