Productivity improvement in the operations of a port operator located in Peru, through the synergy of Lean Service and S&OP

Cáceres A.; García J.; Rojas J.; Alva J. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2025) · DOI: 10.18687/laccei2025.1.1.1952

Resumen

Port terminals play a key role in articulating economies, trade, and community development. Their competitiveness depends on the coordination between the different actors in the supply chain, such as customs, port authorities, shipping lines, logistics operators, and foreign trade agents, which makes the market more dynamic through the exchange between exporters and importers. Maritime trade represents around 80% of global trade, in the context of growing containerized cargo at global and regional levels. In the case of Peru, this scenario is enhanced by the entry into operation, as of November 2024, of a mega-port financed with Asian capital. It is necessary to implement strategies to ensure the sustainability and value of the port under study. In addition, since the pandemic, foreign trade has become more expensive globally due to the shortage of ships and containers, marking a price trend different from that of the previous period. Therefore, this research focuses on reducing the economic impact related to opportunity costs, and operational costs in receiving and shipping costs of containers to a port operator. In the first phase, the level of accuracy in the forecasts of the containerized volume of TEUs (Twenty-foot Equivalent Units) was improved; in the second phase, an improvement in the processes was designed through the use of tools of the Lean philosophy and the leveling of loads through the implementation of S&OP (Sales & Operations Planning). The use of this methodology will allow the achieve of a cumulative incremental volume of 86,250 additional containers to the average capacity, with an additional economic income of 6.9 million dollars for the company in a three-year horizon.

Instituciones: Pontificia Universidad Católica del Perú