Process management model aligned to the civil service law in public entities of Peru

Cardenas L.; Zapata G. · Advances in Intelligent Systems and Computing (2021) · DOI: 10.1007/978-3-030-55307-4_95

Resumen

In Peru, under the framework of the National Policy for the Modernization of public management by 2021, it is intended that state institutions enter the Civil Service Regime that seeks to continuously improve the public administration in order to avoid disorder in hiring, remuneration excessive, breaches of the rights of the servers, among others, which are currently causing delays and poor service to citizens. For this reason, a management model is proposed that allows integrating the guidelines set forth by the Law of Civil Service and the process improvement techniques that will allow the current situation to be identified, prioritizing which are the critical processes and thus being able to define an improvement plan integrating the different areas within the institution. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.

Instituciones: Universidad Peruana de Ciencias Aplicadas