Personnel Turnover and the Productivity of the collaborators of a Financial Services company in Lima

Ramos M.M.C.; Méndez-Gutiérrez L.L.; Flores-Dianderas K.R. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2024) · DOI: 10.18687/leird2024.1.1.183

Resumen

This study how frequent employee turnover generates economic and time losses in a financial services company due to the costs associated with the selection, training, and induction of new workers. The main objective was to determine the relationship between employee turnover and productivity among employees of a financial services company in Lima. A correlational non-experimental design was employed, involving a population of 45 employees from the sales advisory department. Data collection was conducted using a survey technique and a questionnaire adapted from the Instituto Tecnológico de la Laguna, which achieved Cronbach's alpha reliability levels of 0.865 for employee turnover and 0.879 for productivity.The results showed that 33.3% of the employees perceived a medium-level relationship between employee turnover and productivity, while 22.2% indicated a high-level relationship. The Spearman's Rho correlation coefficient was 0.100, indicating a very weak correlation between the variables, with a significance value of 0.513. Therefore, it was concluded that there is no statistically significant relationship between employee turnover and productivity.

Instituciones: Universidad Privada del Norte