Organizational design through a systemic and cybernetic approach: The case of an enterprise of sanitation

Castro R.M.T. · Ingeniare (2020) · DOI: 10.4067/s0718-33052020000100068

Resumen

The case study is the application of a framework based on a systemic intervention and organizational cybernetics, which allows an organizational design of an enterprise of sanitation for its restructuring and reorganization. That is, to immediately make effective innovations for the analysis, diagnosis and organizational design of the enterprise of sanitation. The organizational design evidences a framework of organizational cybernetics and processes, a design of the organizational structure (autonomy, internal balance, balance with the environment, identity and policy mechanism), the viable system model idealized mode, macro processes, processes and sub processes, and complementary to it, the process map of the enterprise. The case study contributes to a particular process of systemic and organizational cybernetics application in the context of the local public sanitation service in the improvement of its management system.

Instituciones: Universidad Nacional del Centro del Perú