New Technologies and Modernization of Public Management Future Perspectives

Goicochea Parks D.I.; Manrique Nugent M.A.L.; Ogosi Auqui J.A.; Palumbo Pinto G.B. · Revista Venezolana de Gerencia (2024) · DOI: 10.52080/rvgluz.29.107.25

Resumen

In the context of the modernization of public management, this research focuses on exploring the perception of the future prospects of artificial intelligence and automation. The growing influence of these technologies in the governmental sphere makes it necessary to have an acute understanding of this phenomenon. The objective of this research lies in exploring the perception about the future prospects of artificial intelligence and automation in public management. It is conceived as an exploratory and descriptive research under the perspective of exploring the perception of artificial intelligence and automation in management, under a quantitative approach allowing the measurement of key variables. The results reveal positive perceptions on the part of civil servants and experts, although citizens present a more moderate perspective. The conclusions highlight the need for more effective communication to translate benefits to the population, in addition to addressing ethical and security challenges to ensure an inclusive modernization accepted by all.

Instituciones: Universidad Privada de Tacna