Motivation of public service in a municipality in Peru

Mora F.F.C.; Mendoza I.M.C.; Labajos F.A.N.; Orbegoso C.O.V.; Guevara B.G.M. · International Journal of Scientific and Technology Research (2020)

Resumen

The municipal public servant needs to be motivated to serve the citizens in order to provide a quality service, where their expectations are exceeded, for this they must have the necessary resources, the same ones that are tested by the entity; therefore, the objective was to identify the factors that influence the motivation of the public service in a municipality in Peru. The study was carried out under the qualitative approach, the interpretive paradigm, the method applied corresponded to the case study and the phenomenology, the technique applied was the interview with the respective interview guide, the reporting units corresponded to eight collaborators currently working in the institution. The four factors that include the motivation corresponding to the service vocation, the management report, the appropriate organizational climate are based on respect and loyalty to the workplace. Therefore, a weight of the opportunities in the labor market, the collaborators would not resign, because they consider that they work in the municipality for their vocation of service. Weight of the economic conditions are not encouraging, so they emphasize the homologation of their salaries, contracts according to academic achievements, and constant training to resolve cases according to current regulations and not violate the rights of citizens.

Instituciones: Universidad Nacional de Educación Enrique Guzmán y Valle