Model to increase profitability and customer satisfaction in a veterinary clinic in Peru, in the post COVID-19 era, using Lean Service methodologies, SCRUM and digital transformation

Gonzales N.V.C.; Pacheco A.A.C.; Arambarri J.; Giordano C.E.; García J.A.R. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2023)

Instituciones: Universidad Peruana de Ciencias Aplicadas