Model based on Lean Service to optimize the level of service in a Peruvian MYPE importer and marketer of medical equipment

Urbina-Tapia A.; Acevedo-Quiroz V.; Viacava-Campos G.; Peñafiel-Carrera J. · Applied Human Factors and Ergonomics International (2021) · DOI: 10.54941/ahfe1001186

Resumen

The low level of service is a problem that affects MYPEs from various sectors in Latin America, revealing the existing technical gap compared to other developed countries. This causes various losses that affect profit and in-crease operating costs. That is why this study analyzes the level of service of the corrective maintenance process of a medical equipment marketer MYPE, currently being 64.4%. It was detected that it was at non-conforming levels due to reprocesses and delays within the corrective maintenance process. Based on the results of the analysis, the application of a continuous improvement model was proposed, based on Lean tools and Inventory Management principles, being validated by a pilot test. Within the final measurements, a considerable reduction of the aforementioned problems was obtained, generating an increase in the level of service up to 90%.

Instituciones: Universidad Peruana de Ciencias Aplicadas