Mobile Tracking App Based on Ionic and Angular to Optimize the Management and Tracking of Orders for Distribution Companies in Metropolitan Lima

Vega-Huerta H.; Mori A.C.M.; Arredondo-Castillo G.; Luna-Valdez J.H.; Adrianzén-Olano I. · Smart Innovation, Systems and Technologies (2026) · DOI: 10.1007/978-3-032-24262-4_7

Resumen

In Metropolitan Lima, distribution companies face operational problems due to the lack of technological tools to automate processes, the use of traditional methods such as paper guides and inefficient communication. In that sense, the development of a mobile tracking application, based on Ionic and Angular, aims to optimize the management and tracking of orders for distribution companies in Metropolitan Lima. The implementation of the agile SCRUM methodology allowed the project to advance in an iterative way, providing flexibility to the development process and facilitating the continuous improvement of the system, as part of the solutions adopted, a chatbot was integrated into WhatsApp to automate communication with customers, which optimized the management of queries and significantly improved the end-user experience; The results obtained were overwhelming: it was possible to significantly reduce delivery times, minimize errors in order allocation and increase the productivity of carriers by 30%; Beyond digitizing logistics processes, the application strengthened the traceability of operations, improved operational planning, and increased the competitiveness of the business within the distribution sector. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.

Instituciones: Universidad Nacional Mayor de San Marcos; Universidad Nacional Toribio Rodríguez de Mendoza de Amazonas