Mobile Application Design for Financial Inclusion of People with Visual Disabilities

Marrujo-Ingunza C.; Paico-Campos M. · International Journal of Engineering Trends and Technology (2026) · DOI: 10.14445/22315381/ijett-v74i4p124

Resumen

The limited accessibility of digital financial services for people with visual impairments is a major barrier to their economic inclusion and independence. The aim of this study is to design an accessible mobile app that allows this group of people to manage their finances, ensuring effective, secure, and independent interaction. To this end, the Design Thinking methodology has been used, structured around five phases: Empathize, Define, Ideate, Prototype, and Test. In the Empathize phase, the main accessibility needs were identified through a specific document review. In the Define phase, key requirements were defined, such as voice command navigation, a customizable interface, and auditory feedback. In the Ideate stage, multiple proposals were evaluated, and the proposal for a financial application was selected. The prototype was developed using the Figma tool and includes features such as voice-activated transaction reading and automatic categorization. In the Testing phase, seven experts evaluated the system technically, giving it a rating of 4.5 for auditory accessibility and 4.7 for auditory navigation. In addition, 42 users with partial visual impairment validated its performance, giving it a positive rating for accessibility (91.3) and overall satisfaction (90). In conclusion, the prototype is an innovative proposal for promoting the financial inclusion of people with visual impairments, with potential for implementation in various social and technological contexts.

Instituciones: Universidad de Ciencias y Humanidades