Management System for Records in the Context of Business Analysis with BABOK for Native Organizations in Latin America

Guevara J.; Loaiza O.L.; Lévano D.; Zambrano W.E.I. · Lecture Notes in Networks and Systems (2022) · DOI: 10.1007/978-3-030-96293-7_29

Resumen

The aim of this research was to design a management system for records in the context of business analysis with BABOK extrapolatable for native organizations in Latin America. Methodologically, it was firstly made a comprehension about what a native organization and its context is like following activities from BABOK standard. Then, the management system for records was designed based on the DIRSK methodology from ISO 15489 for a representative native organization. Subsequently, it was implemented in a project. The relevance of this research will allow documentation of the information of any native organization with a focus on processes. It will be possible to have the design of a specific management system for records for native communities; and a solution-oriented work strategy based on business analysis. The main results indicate that there is an improvement on satisfaction about how document management is carried out according to three aspects: document processing, from 43.75% to 96.28%; workflow, from 45.43% to 91.66%; and, information availability, with an improvement from 51.36% to 95%.

Instituciones: Universidad Nacional de San Antonio Abad del Cusco; Universidad Peruana Unión