MANAGEMENT SKILLS AND QUALITY OF SERVICE EXECUTED IN A PERUVIAN MUNICIPALITY

Tasayco H.C.; Echevarría L.M.R.; Chavarría D.R.G.; Paredes V.L.M.; Del Pilar Rivera Carrillo M. · Revista de Gestao Social e Ambiental (2024) · DOI: 10.24857/rgsa.v18n4-020

Resumen

Purpose: Local governments have been the first line of attention to citizens for centuries, they are concerned about satisfying some of the needs of their community; However, although they enjoy certain resources, they do not have total autonomy because they depend on the central government for the development of public investment projects. Methods: This should not be a constraint for officials to properly use their leadership skills and carry out adequate work within the municipality. Along these lines, the research objective was formulated to determine the relationship between management skills and service quality. A Peruvian municipality, for which the quantitative route was used, was related to opportunity and had a sample of 123 municipal clients to whom two Likert scale instruments were applied. Results and Conclusion: The results in the descriptive statistics showed an unfavorable persecution of citizens with respect to these study topics because the trend was medium to low; In the association of the variables, the occurrence was quite high, which allowed us to conclude that there is a strong positive relationship between management skills and service quality. Research implications: The action of carrying out good governance requires not only responsible officials, but also politicians who demonstrate responsibility. Originality/value: This study was able to determine that there is indeed a relationship between managerial skills and the quality of service in the municipal government that was elected.

Instituciones: Universidad Nacional Federico Villarreal; Universidad César Vallejo