Lean Healthcare Model Using Knowledge Management and Change Management Approaches to Reduce Delays for Care in the Health Sector

Maravi-Cardenas A.; Fuentes-Chahuaylla M.; Peñafiel-Carrera J.; Mamani-Macedo N.; Raymundo-Ibañez C.; Dominguez F. · Advances in Intelligent Systems and Computing (2020) · DOI: 10.1007/978-3-030-44267-5_67

Resumen

This study was developed at a private health care center with problems in its emergency department, which had a process efficiency of 39.6%. As such, implementing a lean healthcare model was proposed using knowledge management and change management as it pillars. As a result, employees were committed to change, which facilitated the transfer of knowledge when implementing the lean tools, reducing waiting time in the process by 67.01% at its highest level, while an efficiency of 63.87% was achieved. © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2020.

Instituciones: Universidad Peruana de Ciencias Aplicadas