Knowledge management in the digital era: Trends, challenges and opportunities in business development

Gutiérrez Hurtado H.; Espina-Romero L.C. · Revista de Ciencias Sociales (2025) · DOI: 10.31876/rcs.v31i1.43514

Resumen

Knowledge management is a process that requires a business strategy that is integrated with company policy, implementation, monitoring and evaluation. In this sense, the objective of the article is to analyze knowledge management in the digital age, its scientific production over time and its areas of application. Thus, 167 articles on Knowledge Management published in Scopus between 2019 and 2023 are analyzed, using a bibliometric methodology with a quantitative approach. The results show an annual increase of 5.97% in publications, highlighting the United Kingdom and China as leading countries. The predominant thematic areas include Business Management, Accounting, Engineering, Social Sciences and Decision Sciences. 93.1% of the works correspond to original articles, reflecting a growing interest in Knowledge Management and its link with sustainability. The main topics addressed include deep learning, adaptability, information technology, information sharing and organizational behavior. The study concludes that Knowledge Management, by optimizing resources and improving strategies, is key to developing sustainable companies and constitutes a continuous process that strengthens decision-making and organizational functioning. © (2025), (Universidad del Zulia). All rights reserved.

Instituciones: Universidad San Ignacio de Loyola