IoT solutions for operational efficiency in tourism management

Ramirez-Asis E.; Muñoz M.E.G.; Cieza H.J.C.; Cruz-Castillo N.; Soto R.H.; Cabanillas L.A. · Interdisciplinary Approaches to AI, Internet of Everything, and Machine Learning (2024) · DOI: 10.4018/979-8-3373-1032-9.ch029

Resumen

This paper explores IoT solutions aimed at enhancing operational efficiency in tourism management, with a focus on Peru, a country renowned for its diverse and culturally rich tourist destinations, particularly Machu Picchu. The integration of IoT technologies presents promising opportunities to streamline various aspects of tourism operations, including visitor management, resource utilization, and sustainability practices. By leveraging IoT sensors, data analytics, and automation, stakeholders in the tourism industry can achieve improved decision-making processes, enhanced customer experiences, and optimized resource allocation. The discussion encompasses the current state of IoT adoption in tourism, case studies from Peru, and the potential benefits and challenges associated with implementing these technologies.

Instituciones: Universidad Nacional Mayor de San Marcos; Pontificia Universidad Católica del Perú; Universidad Nacional de Trujillo; Universidad César Vallejo