Internal communication satisfaction: validation of the ICSQ scale in a Spanish-speaking organizational context

Gamonal-Pajares L.; Herrera-Blancas J.G.; Jove-Mamani S.R.; Flores-Rivera A.R.; Millones-Liza D.Y.; García-Salirrosas E.E. · Frontiers in Communication (2026) · DOI: 10.3389/fcomm.2026.1790360

Resumen

This research aims to translate and validate the psychometric properties of the Internal Communication Satisfaction Questionnaire (ICSQ) in Spanish, the original version developed in Croatian and subsequently translated into English. The growing need for a reliable and robust metric to assess the variable under study in a Peruvian setting has been a major impetus to translate the scale. Method – quantitative, non-experimental and cross-sectional. A non-probabilistic convenience sample of 509 Peruvian workers from public and private sector organizations participated. Results – confirmatory factor analysis revealed that the data model of the scale, composed of eight factors, is excellent. The high correlations obtained between the eight dimensions and the total ICSQ value prove the multidimensional nature of the scale, whose values are CFI > 0.95; SRMR < 0.08; RMSEA < 0.06. Conclusions – The Spanish version of the ICSQ presents solid psychometric properties, demonstrating the validity and reliability of the instrument. The Spanish ICSQ scale is recommended for use in Peruvian organizational contexts; as measurement invariance across subgroups (e.g., sex, sector) was not assessed, generalization beyond this sample should be made with caution.

Instituciones: Universidad Autónoma del Perú; Universidad Peruana Unión