Information systems to manage the economic and technical pre-sale proposal in telecommunication companies

Mendivil J.C.V.; Ramos T.S. · RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao (2021)

Resumen

This article refers to the application of an information system in the management of the pre-sales area in a telecommunications company located in Lima, Peru, which had drawbacks in the processes of creating economic and technical proposals, generating delays in the deliveries of quotes and loss of sales opportunities and customers. Through the implementation of the scientific method, instruments were developed to be able to collect data on the proposals made by the pre-sales area during the months of August and September, with a population of eight weeks and a total of 43 proposals, an increase of 43% in the rate of proposals served and 48% in the proposals accepted by customers was observed. In addition, the results showed a 117% reduction in proposal creation time and also a 48% reduction in missed opportunities.

Instituciones: Universidad César Vallejo