Information and communication management in public hospitals: a literature review; [Gestão da informação e comunicação em hospitais públicos: uma revisão da literatura]

Santellán Pinedo K.A.; Palomino Alvarado G.P.; Vargas Guzmán F.J. · Sapienza (2021) · DOI: 10.51798/sijis.v2i1.78

Resumen

The objective of the research was to know the fundamental pillars for the management of information and communication in public hospitals, which was developed through the method of bibliographic review of various scientific articles in Spanish, English and Portuguese, taking as a criterion the selection of studies with no more than five years old; which are available in the database as Dialnet, SciELO, PubMed, ResearchGate and Redalyc. Process that consisted of carrying out an analysis of coherence and similarity of content, obtaining as results that the 30 articles studied. As evidence of this, it has been possible to identify four main axes, such as communication tools, in addition to communication strategies, communication characteristics to keep records safe, last but not least the axis called digital skills. Managing to conclude that the management of information and communication presents various fundamental characteristics for the development of hospital procedures, therefore, they are characterized by being useful, easy, safe and reliable.

Instituciones: Universidad César Vallejo