IMPROVING DEMAND MANAGEMENT IN INFORMATION TECHNOLOGY: AN ANALYSIS OF CRITICAL FACTORS

Palacios Quichiz L.; Bayona S. · Journal of Engineering Science and Technology (2026)

Resumen

Demand management in information technology (ITDM) complements existing software development methods, facilitates resource allocation, and requires an organisation with clearly defined roles and skills. However, efficient ITDM requires an understanding of the factors that are essential to its success. Consequently, the purpose of this article is to determine the critical success factors (CSF) that influence ITDM. This research study follows a quantitative, non-experimental design. Data were collected from 144 public institution employees through a self-administrated survey using a questionnaire, and a Likert scale was used to measure the factors associated with ITDM. Structural equation modelling (SEM) was used for this analysis, which revealed that ITDM is influenced by CSF such as top management support, strategic alignment between IT and business, IT portfolio alignment, and leadership. This study provides valuable insights for professionals and decision-makers on the CSF influencing ITDM, highlighting the importance of their prioritisation. It contributes to the existing literature on ITDM by providing a deeper understanding of the importance of these CSF in the ITDM process. © School of Engineering, Taylor’s University.

Instituciones: Universidad Nacional Mayor de San Marcos