Implementation of SAP S4HANA ERP to integrate financial and logistical processes in a Payment Method company

Jorge Becerra Fernandez I.; Enrique Acosta Medina L. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2025) · DOI: 10.18687/laccei2025.1.1.1401

Resumen

The objective of this research is to analyze how the implementation of the ERP system SAP S/4HANA can effectively integrate the financial and logistics processes at Compañía de Pagos SAC. Through this study, we aim to demonstrate that an ERP like SAP S/4HANA not only optimizes operational times but also allows for better information integration across different departments, enhances user experience, and streamlines monthly financial and logistics closing processes. Key factors such as data integration, the generation of reliable reports, reduced processing times, and efficient information flow between departments significantly impact user satisfaction when using SAP S/4HANA. Data for this research will be collected through questionnaires directed at employees from the finance and logistics departments. Moreover, this study is based on the analysis of four variables that measure the impact of ERP implementation on the organization, yielding quantitative results that highlight the benefits obtained after the implementation.