Implementation of quality processes to solve management problems in the company Sociedad Peruana de Ingeniería

Rodríguez-Alza M.A.; Armas-Marti M.P.A.; Gavelán-Terry P.J. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2022) · DOI: 10.18687/leird2022.1.1.44

Resumen

In recent months, the Peruvian Society of Industrial Engineering (SPII) has presented a series of problems in its logistics, financial and sales processes. This research was developed with the objective of implementing quality processes to solve the management problems of the Peruvian Society of Industrial Engineering (SPII), with the purpose of generating value by eliminating the root causes identified. The quality process was defined as the dependent variable and the solution of the company's management problems as the independent variable. The study was conducted under an exploratory and descriptive approach, for which an analysis method was used. In the methodology; On the one hand, tools such as: Process Operations Diagram (POD), Quality Function Deployment (QFD), Six Sigma and Failure Mode and Effect Analysis (FMEA) were used; On the other hand, for statistical tests the Ishikawa, Indicator Matrix, Pareto diagram, measures of central tendency, histograms and control charts developed in Minitab were used. A loss of S/. 368,388.40 was obtained in the sum of the 4 root causes, identifying that RQ3 and RQ4 have the greatest impact (74%), followed by RQ2 (18%) and ending with RQ1 (8%). The results of the proposed tools managed to reduce the overall loss to S/. 233,847.70; due to the fact that the indicators of each loss were optimized with the Six Sigma tools, obtaining a benefit equivalent to S/. 134,540.70. In conclusion, the application of the proposed quality tools and processes, manage to control the value processes of the company, and therefore reduce the respective losses of each problem.

Instituciones: Universidad Privada del Norte