Implementation of business solutions through digital transformation in companies providing technological services

Segundo-Bardales E.M.; Sanchez-León M.; Auccahuasi W. · Procedia Computer Science (2026) · DOI: 10.1016/j.procs.2026.06.560

Resumen

Digital transformation is an essential process for modern organizations, as it allows them to optimize processes, improve decision-making, and, most importantly, increase competitiveness in today's dynamic business environment. Among the technologies adopted to achieve digital transformation are new technologies such as artificial intelligence, automation, data analysis, cloud storage and processing, among others. In this article, present a description of the technologies and application areas that are adopting digital transformation in their processes, contracting technological services to innovate in products and services. As a result, present the main areas where digital transformation is applied, the benefits of adopting digital transformation, such as agriculture, tourism, document management, public administration, infrastructure maintenance, education, finance, among others, analyzing academic publications that demonstrate its applicability, in order to achieve a better customer experience and respond quickly to market changes in order to improve and promote collaboration among all stakeholders in organizations to face future challenges. In conclusion, outline how to implement digital transformation in organizations, based on the implementation of technological solutions to achieve an acceptable level of digital transformation.

Instituciones: Universidad Científica del Sur