Impact of Virtuality on Students' perception of University Quality

Del Castillo C.A.S.; Delgado F.D.; Delgado M.F.F.; Quintanilla K.P.B.; Chalco K.Y.M.; MacHaca E.S.M. · Proceedings - JICV 2022: 12th International Conference on Virtual Campus (2022) · DOI: 10.1109/jicv56113.2022.9934613

Resumen

The purpose of this paper is to identify the factors that influence the student satisfaction under the e-learning modality at Universidad Católica de Santa María, Perú, based on our own model according to the context. 1695 enrolled students took part of the sample. The study measured academic aspect, tools and connectivity, participation and evaluation, research and university social responsibility, assistance and support, and information technologies. The results will allow us to evaluate whether the methodology has preserved the quality of the service, the information technologies have held the quality of the system, and the contents have mantain the quality of the information, by measuring user satisfaction.

Instituciones: Universidad Católica de Santa María