Impact of the Implementation of an Information System in the Management of Materials Tickets in a Telecommunications and Systems Company

Ibarra-Salazar B.D.A.; Salazar-Oblitas B.E.F.; Perez-Aguilar M.S.J.M.; Malpica-Rodriguez M.E.; Perez-Aguilar E.D.A. · IEEE Andescon, ANDESCON 2024 - Proceedings (2024) · DOI: 10.1109/andescon61840.2024.10755664

Resumen

The company Intelsi S.A.C. It presented dispersion of relevant information for materials management between spreadsheets and documents, making decision making difficult. The general objective of the research was to measure the impact of implementing an information system for materials ticket management. The methodology consisted of applying pre-and post-implementation questionnaires to a sample of supervisors to evaluate variables using descriptive statistics before and compare subsequent results with statistical tests. The initial analyzes revealed opportunities for improvement in variables such as waiting times and level of satisfaction in the processes. After implementing the information system, an improvement was observed in the organization of management processes, with faster and centralized access to relevant information, which facilitated decision making. After the implementation of the technological tool, it was possible to centralize all the key data to manage the materials digitally. This made it possible to streamline procedures and strengthen management through a single point of access to updated data. In conclusion, the implementation of the system had a positive impact on organizational processes through the optimization of resources and simplification of tasks, favoring more effective management of materials tickets in the company.

Instituciones: Universidad Tecnológica del Perú; Universidad Privada del Norte