Impact of Robotic Process Automation (RPA) on the Efficiency of Administrative Area Reporting: A Systematic Review of the Literature

Siqueros Romani M.E.; Palomino Inza P.D.; Santos Marycarmen R.; Linares Grijalva K.D. · Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology (2025) · DOI: 10.18687/laccei2025.1.1.1289

Resumen

Robotic Process Automation (RPA) has emerged as a transformative technology in enterprise reporting, significantly improving operational efficiency and data accuracy. This systematic literature review aimed to analyze the impact of Robotic Process Automation as a supporting tool in the recurring generation of reports within administrative areas, with the purpose of evaluating how RPA can reduce the human error rate and increase productivity compared to traditional methods. The results obtained indicate that the implementation of Robotic Process Automation reduces human error and increases productivity in report generation, with improvements in data consistency and accuracy. The importance of adequate training for employees who interact with RPA systems is highlighted, ensuring a smooth transition from manual processes and optimizing the return on investment (ROI). It is concluded that, although RPA has proven to be highly beneficial, its successful implementation depends on a combination of advanced technology and trained human talent. The review suggests that future research should focus on developing RPA in conjunction with Business Process Management to maximize the benefits of automation in business management.

Instituciones: Universidad Tecnológica del Perú