Impact and importance of the automation of the documentary process in public institutions

Salas-Tanchiva C. · Revista Cientifica de Sistemas e Informatica (2022) · DOI: 10.51252/rcsi.v2i1.266

Resumen

The value that public institutions give to the documentary process has increased, especially as a result of the Covid-19 pandemic, so it is necessary to implement automation techniques based on digital systems, which seek to improve efficiency in the development of their processes, saving time and financial resources. The objective of the review has been to illustrate the importance of process automation, using technology in the documentation process and its impact on public institutions. To obtain the information we based on the integrative review technique, using the Google Scholar search engine, selecting articles published only in indexed journals between 2015 and 2020. The review has allowed determining that the Automation and technology play an important role in public administration and in the documentary, procedures carried out in it. We concluded that the documentary procedure is a fundamental operational process that generates great benefits for the institutions, such as the reduction of time and savings in economic resources, since it allows the clear establishment of the life cycle of the procedures, from the moment they are created or received until they got by the citizen. © Los autores.

Instituciones: Universidad Peruana Unión