Global Corporate Performance Measurement Model Through the Integration of Six Sigma and Balanced Scorecard. Application in the Poultry Industry

Muyulema-Allaica J.; Pucha-Medina P.; Muyulema-Allaica C.; Calderón-Pineda F.; Reyes-Soriano F.; Calero-Mendoza R. · Communications in Computer and Information Science (2022) · DOI: 10.1007/978-3-031-20316-9_30

Resumen

In recent decades, a competitive landscape, informed customers, and stringent regulations have forced goods and services industries to focus on evaluating performance and improving productivity. The purpose of this research is to develop a model for measuring overall corporate performance through the alignment of strategic objectives (Balanced Scorecard) and productivity improvement tools (Six Sigma) for multi-response processes that is robust enough for application in the poultry industry. The article’s contributions focus on the development of a model called the Multivariate Performance Measurement System (MPMS) that shows how a scorecard should be implemented in order to go beyond the DMAIC, or performance monitoring of financial and non-financial measures. The model postulates how indicators integrate and relate to each other to optimize a company’s overall performance.